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We want you to be completely satisfied with your Valley Rose Studio purchase. Returns can be made within 14 days after receipt of delivery and item returned in original unused condition. Items must be unworn and have all original packaging included. Items will not be accepted for return or exchange unless authorized. Custom orders or sale items cannot be returned or exchanged and are final sale. Shipping fee's apply to returns.
Due to the high cost of covering insured shipping for fine jewelry, all orders sent back for a full refund will receive a 5% restocking fee (domestic orders ) and 7% restocking fee (international orders). If you would like to exchange your item to another item of equal or greater value, no restocking fee will apply.
Contact me with the form below or send an email to info@valleyrosestudio.com to inquire about an exchange.
Start a return or exchange by clicking here.
Or email me info@valleyrosestudio.com
Defective Items
If you have received an item that is defective, we will make necessary repairs to the item and return it to you free of charge. Please contact us for more details: info@valleyrosestudio.com.
No retroactive refunds for promotion events, no rain checks for sale events, and no additional promotions or discounts can be applied, only one discount per purchase.
Ring Sizing Guide
The best way to find your ring size is to go into a local jeweler and size your finger or ring that fits. Alternatively at home you can order a ring sizing kit or if you have a ring that fits you can print out a ring sizer page to and place the ring over the matching size. If you are in between sizes its best to size up 1/4 size. If ordering internationally and converting from non USA sizes it is also best to size up 1/4 to ensure a good fit. If your ring doesn't fit for whatever reason most of our styles are very easy to resize.
Necklace Sizing Guide
All necklace sizes are described on the product pages. We suggest getting a piece of string and measuring necklace on your neck to ensure best fit.
Rings or necklaces will require a fee of labor (+ shipping) to resize and are priced per design. Contact me at info@valleyrosestudio.com for pricing.
Start a resize request by clicking here.
We make our jewelry to last and stand behind every piece. If in the unfortunate event your Valley Rose jewel breaks in under 1 year with normal wear we will cover repairs of your piece as long as your item does not show signs of heavy wear and tear. If the piece has been damaged in a manner that is outside the recommended handling or warranty year we will repair it at the cost of $100 an hour plus the cost of stones or gold. We cannot cover accidents with repairs made by another jeweler.
We are available by email Monday through Friday 9am-5pm PST.
Print and download this chart to find your ring size. Make sure you use exactly 8.5"x11" letter paper. You can use a string or a piece of paper and wrap around your finger or nuckle to measure the circumference and match to your size.
Brilliant Earth Ring Sizing Guide ↠
Follow this chart to see where the necklace will fall. All necklace sizes are described on the product pages. We suggest getting a piece of string and measuring necklace on your neck to ensure best fit.
To keep your jewels looking their best please keep these tips in mind to extend the life of your pieces.
